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Social Media Customer Use Policy

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The Charter Township of Northville engages with the public through many digital outlets including www.northvilletownshipmi.gov, mobile applications and social media networking sites. Social media use is intended to extend traditional channels of constituent engagement and transparency.

The Charter Township of Northville encourages the use of social media and emerging web tools to enhance transparency, communication, customer service, collaboration and information exchange among the township and the public.

Every day people discuss, debate, and engage with the Township in many online conversations. The Charter Township of Northville recognizes the importance of participating in these conversations and is committed to ensuring we listen and participate in meaningful ways. The purpose of the Northville Township social media is to provide meaningful communication between residents in conjunction with information on provided services. The goal is to provide an easy exchange of factual information.

When engaging with the Township through social media, you agree to the following Charter Township Social Media Customer Use Policy.

User Generated Content

The public is encouraged to share content, including photographs and videos with township social media. Content and comments shared should adhere to the standards outlined in this Social Media Customer Use Policy, the host site terms of service, and should follow all copyright and trademark laws.

Customer Use

The Charter Township of Northville welcomes public engagement on its social media platforms. These pages are intended to share information and encourage constructive community discussion.
 
Comments will not be edited or removed based on viewpoint, including criticism of the Township. However, in accordance with applicable laws and consistent, viewpoint-neutral moderation, the Township reserves the right to remove user-generated content that falls into the following categories:

  • Obscene, threatening or harassing language
  • Personal attacks, including comments that target an individual’s appearance or character, or that harass Township employees, officials or members of the public
  • Content that is discriminatory toward protected classes, including race, ethnicity, religion, gender, sexual orientation or disability status
  • Disclosure of information that is confidential by law or regulation
  • Comments that advocate illegal activity or violate copyrights or trademarks
  • Commercial advertisements or promotion of private businesses, services or individuals
  • Political campaign activity, including support for or opposition to candidates for public office or ballot proposals
  • Spam, repetitive posts or trolling behavior
  • Knowingly false or misinformation that has been demonstrably proven inaccurate
  • Posting any content that is directed to, or names, a Charter Township of Northville employee
  • Content that includes true threats or could compromise public safety or security

Comments should remain relevant to the topic and contribute to a constructive discussion.
Social media accounts are not monitored for service requests or emergency needs. Please contact the appropriate department directly by phone or email for assistance.

 

Attempts to conduct official Township business through social media platforms may be redirected to appropriate communication channels.

 

Content removed from Township social media platforms is retained and archived in accordance with state record retention requirements and the Township’s social media policy. Maintenance of these records is the responsibility of the department managing the account.

Freedom of Information Act (FOIA)

Township generated content posted in third party social media sites becomes part of the public domain upon posting. With limited exceptions, such content is therefore not exempt from FOIA requests. FOIA requests should be submitted through official Township request processes.

Disclaimer

Charter Township of Northville social media, social networking content posts may include content or hypertext links to information created and maintained by public or private sources. When viewing content or a link outside of the www.northvilletownshipmi.gov domain, users are subject to security and privacy policies of the host website.

  • The Township is not responsible, nor can it control content on third party sites.
  • The Township does not control nor guarantee the accuracy or completeness of information contained in external content or hypertext links to or from third party websites.
  • Third party content and links are not intended to reflect the opinion of the township, its officers or its employees.
  • The Township does not guarantee that externally linked content, hypertext links, or websites comply with accessibility requirements of the Rehabilitation Act of 1973.

The Charter Township of Northville encourages the use of social media and emerging web tools to enhance transparency, communication, customer service, collaboration and information exchange among the Township and the public.

Photos and Videos of Community Members

Photos and videos that appear on the Township’s website, social media and promotional materials may be gathered at public programs, events and Township locations. Attendance at these programs, events and locations constitutes the consent to be photographed or filmed for print and/or electronic publicity of the Township. Photos, images and videos submitted by users for online galleries or contest may also be used by the Township for promotional purposes. To ensure the privacy of individuals and children, images will not be identified using full name or personal identifying information without written approval from the photographed subject, parents or legal guardian. If a community member does not want the Township to use a photo or video of them or their child, they must inform the staff member who is coordinating the event prior to the start of the program.